As anyone using Symantec Endpoint Manager (SEPM) to manage SEP11 clients should already know, SEPM has an issue where it thinks virus definition updates from 2010 are older than updates from 2009.
Symantec is just now starting to push out patches. Currently patches are available for 11.0.3. Keep an eye on this knowledge base article for updates.
So far this has caused three problems that I care about.
1. We use Forescout Counteract to monitor for virus definitions more than a week out of date. I came in one day and found all my computers in the “old definition” group. The defined action was run live update once. That wasn’t too big a problem.
2. Like most SEP admins, I have SEP configured to use SEPM for updates when on my corporate lan or VPNed in, but use Symantec’s liveupdate servers when on the Internet. It’s important for people to get updates even when away from the office, and that is a simpler solution than putting a live update server in the DMZ. The problem is the Y2K.1 issues was specific to SEPM. As a result Symantec foolishly used different virus definition numbers for their liveupdate servers and for updates through SEPM. So my internal clients are getting 12/31/2009 rev xyz definitions (where xyz is a incrementing number) and people who update directly from Symantec get normal updates dated today. If you are external to the company and you update from Symantec, your defs are dated 1/10/2010. If you go back to work, the defs offered from the server are 12/31/2009. You’ll never get updated while on the corporate network until Symantec fixes the original problem. To my understanding is you are now out of date. Kind of a big problem
3. Symantec by default notifies users of managed clients when the virus definitions are more than 30 days old. I take this to mean that unmanaged systems get no notification by default. In my environment managed systems are set to notify users if the virus definitions are more than 14 days out of date. Since we’re coming up fast on January 14th, I’ve disabled the notification. Of course any computer that isn’t on our network in the next couple of days wont get the new configuration.
Hopefully Symantec will get this issue resolved soon. Not sure why they couldn’t be ready to patch all SEPM builds at once. Why is MR3 so favored?