My cable company Cox is now using a PIN to authenticate users when they contact support. Their KB article on the subject says this was required by the FCC to prevent pretexting.
To make things easy for the customer and for themselves, they print the PIN on the first page of the cable bill. How many customers do you think use one PIN for everything? For them Cox just wrote on paper their ATM PIN, building access code, and bike lock combo. That doesn’t seem like a great idea to me.


  1. Cox (Lack of ) Communications

    Its nice that my cable and telephone company Cox is fixing a few their security problems, but it would be nice if they’d let people know that the ability to be more secure is available. Back in July 2007 I…

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