SAV and ccapp part 2

As I wrote about this morning, I’ve had some issues with SAV 10.1.6.6010 and ccapp.exe.
The first issue with ccapp and vptray not loading was traced to bad permissions on the files msvcp71.dll and mcvcr71.dll. The logged on user didn’t have rights to the files. They were needed for ccapp.exe and vptray.exe to run. That problem is solved. Lets here it for process monitor from Microsoft.
I called Symantec about the SMTP issues. They suggest that I remove the internet email scanner where it is a problem. Seems odd after all these versions that I’d suddenly have a problem with it. I checked with my fellow Symantec Admins over at myitforum but no one else has had this happen. Looks like I’ll be deploying without the Internet email plugin.
I had one other problem on one computer. ccapp.exe – Application Error. The instruction at “0x010e1feo” referenced memory at “0x010e1feo”. The memory could not be read.
After uninstalling the internet email scanner the problem did not return in our brief testing. I’ll have to keep an eye on that.

2 Comments

  1. I am getting the same errors with vptray.exe and ccApp.exe when logging on with a restricted user in a domain enviroment. It doesn’t matter if I install the client locally or deploy it from our AV server. You listed the issue is resolved, but not how you resolved it.

  2. “bad permissions on the files msvcp71.dll and mcvcr71.dll. The logged on user didn’t have rights to the files.”
    In my case, I added the everyone full control to both files.

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