More fun with Symantec licensing.
The license file we were finally able to download during Monday’s marathon phone call with Symantec didn’t actually work when I went to install it.
Thursday I tried to cal licensing but calling at 10am (eastern) is apparently too late in the day. I waited for 90 minutes before abandoning the call.
Today, I called again and waited 75 minutes to speak with someone. After a total of 2.5 hours on the phone with licensing they said it wasn’t a licensing problem and to call support. Its pretty clear to me that it is a license problem. At this point the license will import, but the product still says it is expired. The license file has 3 entries for the product. Two with expired dates and one with the correct date. I dont think support can help me with that. And still I wait. 50 minutes on hold for support and counting.
Been trying to get a license file for Symantec Antivirus now for 2 days. 1st day I was on hold for 1.5 hours and gave up. 2nd been on hold for 1 hour and still waiting. This is rediculus, we paid for the product and now we have to spend a bunch of time of the phone to get a stupid license file to activate the product.
I agree