More Symantec support stream of consciousness

More fun with Symantec licensing.
The license file we were finally able to download during Monday’s marathon phone call with Symantec didn’t actually work when I went to install it.
Thursday I tried to cal licensing but calling at 10am (eastern) is apparently too late in the day. I waited for 90 minutes before abandoning the call.
Today, I called again and waited 75 minutes to speak with someone. After a total of 2.5 hours on the phone with licensing they said it wasn’t a licensing problem and to call support. Its pretty clear to me that it is a license problem. At this point the license will import, but the product still says it is expired. The license file has 3 entries for the product. Two with expired dates and one with the correct date. I dont think support can help me with that. And still I wait. 50 minutes on hold for support and counting.

2 Comments

  1. Been trying to get a license file for Symantec Antivirus now for 2 days. 1st day I was on hold for 1.5 hours and gave up. 2nd been on hold for 1 hour and still waiting. This is rediculus, we paid for the product and now we have to spend a bunch of time of the phone to get a stupid license file to activate the product.

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