The ballad of Symantec licensing

License files. A necessary evil, or just evil? I nearly went insane while trying to obtain a license file from Symantec yesterday. Half the day was shot waiting on hold. Today I attempted to apply the license file. No dice.
The knowledge base wasn’t helpful. It suggested I use a later version of the product. I’d like to do that, but Symantec likes to trickle out access to major releases. As a result, I dont have access to the latest major release. The KB further implies that my license file is incomplete because I did not add all available serial numbers to the licensing website before creating the license. Since I only have the one serial number, I don’t think that is the case.
To avoid hour long hold times, I should call in early tomorrow. Unfortunately I have a morning meeting, so that isn’t going to happen.