More comments on the transition from IMLogic IMManager to Symantec IMManager

Symantec IMmanager (Imlogic) support slipped further this month. They implemented further changes to integrate the IMLogic purchase with their exisitng support framework.
The knowledge base was integrated into Symantec’s existing knowledge base. Before it was possible to sort the responses by relevancy, date modified, and by how many customers used an answer. It was also easier to restrict the search results by version and product.
It is no longer possible to enter tickets via email.
Creating a ticket online has migrated to a new system, and I have not been provided with a password.
Calling support is now as annoying for IMLogic as is for the antivirus product.
It was easy to communicate with IMLogic. I am afraid that this has been lost in the Symantec purchase.