Cox PIN

By Roger on March 4, 2008 10:38 AM | | Comments (0) | TrackBacks (0)

My cable company Cox is now using a PIN to authenticate users when they contact support. Their KB article on the subject says this was required by the FCC to prevent pretexting.

To make things easy for the customer and for themselves, they print the PIN on the first page of the cable bill. How many customers do you think use one PIN for everything? For them Cox just wrote on paper their ATM PIN, building access code, and bike lock combo. That doesn't seem like a great idea to me.

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This page contains a single entry by Roger published on March 4, 2008 10:38 AM.

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