On Friday, I ran into an issue with my Bluecoat evaluation. Bluecoat is an HTTP security and caching company.
One of our developers couldn’t connect into a Webex session with an external company. So my time, the developers time and the external companies support time was wasted. I would have solved the problem quickly, but I thought I had used WebEx through Bluecoat successfully. I found if I disabled antivirus scanning going to the WebEx website that I was able to connect to webex meetings.
It seems to me that if Bluecoat as widely used as they claim, this would be a well known problem. Its not listed in their KB, and my pre-sales support guy only came back with what I said to him, “if I disable antivirus it works.” Shouldn’t they provide a list of known issues so I can preconfigure my proxy appropriately and not have to stumble into these problems? Better yet, find out why the problem occurs so I dont have to bypass AV when going to webex.com.
Roger,
You are correct, sometimes Blue Coat are a little lacking in their knowledge base articles. AV scanning will break large/infinite data streams (used by webex and many other things) and streaming video/audio. I found some CPL on the Bluecoat website to bypass scanning of video/audio streams and I modified it to suit the large enterprise I support.
wow 2006, that is an old post.
yeah, I did get some good stuff in their to prevent scanning things that don’t end, like streaming media. Also not scanning huge files.